Returns & Exchanges

At NAMILIA, we want to ensure you are completely satisfied with your purchase, which is why we offer a 14-day return window for all unworn items in their original condition. Please note that for hygiene reasons, certain items like intimate apparel and pierced jewelry are final sale.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Securely pack your items in their original packaging, ensuring all designer tags, security seals, and branded labels remain attached.

• 3.
  Ship the Items

  Affix the provided prepaid shipping label to your package and drop it off at your nearest authorized courier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects and approves your return, a refund will be issued to your original payment method within 5-7 business days.